Job Title- Appliance Repair Technician

Department- Appliance Repair

Overview Provides onsite troubleshooting and repair of household appliances for Hartville Hardware’s customers. Uses strong mechanical skills, as well as computer based technical documentation to quickly and accurately troubleshoot issues, and recommend repair solutions. Uses strong customer service skills, to explain needed repairs and proper use and care of machines to customers. Interacts with other techs as well as dispatchers to help foster teamwork, and improve department success.

Essential Duties

Use laptop computer to access technical information, and route data. Use company vehicle to safely commute between service calls. Use product knowledge and technical information to troubleshoot customer issues. Prepare repair estimates. Use strong mechanical abilities to complete repairs. Use strong computer skills to complete the necessary paperwork. Use customer service skills to interact with customers appropriately in order to explain the failure, and well as the necessary repair, and associated cost. Be able to train customers on proper use and care of their product.

Job Particulars

Full Time 8am to end of route Monday through Friday Must have clean driving record Will be provided company vehicle

Education High School or equivalent Universal EPA certification (Must obtain before end of on the job training)