Channel Manager - Direct eCommerce
About us: Hartville Hardware and Lumber is the country’s largest independent hardware store with over 7 acres of products, displays and even a completely furnished idea house under one roof. Customers come from near and far to experience our one-of-a-kind store and unmatched customer service. They also enjoy the rest of our campus with the TripAdvisor top rated Hartville Kitchen restaurant and the always exciting Hartville Marketplace. Our local, family owned company is a leader in the markets we serve and is full of people who work each day to go beyond our customers’ expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.
About the position: The Channel Manager - Direct eCommerce provides oversight and guidance to the direct eCommerce websites our customers use to purchase products. One of several goals is to ensure that our customers have a great experience finding products that are in stock, accurately described and available where and how they want to receive them. The person in this role will need to know their way around several specialties like digital marketing, analytics, website optimization, and logistics while working with a team of equally committed professionals. The reward is a great sense of accomplishment as all of these moving pieces come together to get great products into the hands of a very happy customer.
Essential Responsibilities: • Oversee direct online sales and web presence. • Develop, implement, and manage strategic marketing plans to grow online sales while meeting established profitability objectives. • Manage website content for completeness, accuracy, and presentation. • Work closely with internal teams to ensure a positive customer experience. • Implement and manage delivery options (e.g. in-store pick-up, curbside, package lockers, local delivery, small parcel, LTL, etc.). • Closely monitor performance metrics, including individual order profitability, and proactively address areas of concern. • Interact closely with management to ensure the company image, policies, and overall customer experience is consistent across all channels. • Continuously evaluate how customers interact with the company online and look for ways to improve the experience by staying up to speed on developing internet sales trends and technologies. • Assist in developing the systems necessary to achieve optimum customer experience when purchasing online. Essential Qualifications: • eCommerce experience in a retail environment • Marketing experience desirable, especially digital • Familiarity with best practices in website design • Strong financial aptitude with budget experience • Analytical thinking that can focus on details • Highly organized with excellent project management skills • Collaboration skills • Excellent written and verbal communication skills At Hartville Hardware and Lumber, we serve others as we would want to be served. You can expect a great working atmosphere, benefits that include medical, dental, vision, 401K, and a great discount at our store, and a team that wants to see you succeed. If you would like to join a company that works each day to go beyond our customers’ expectations, please apply for this great opportunity.